Clear terms for cancellations, rescheduling, missed sessions and refunds.
Last updated: July 7, 2026
This policy explains how cancellations, rescheduling and refunds work for SA Classes Inc. tutoring services. It forms part of our Terms of Service. Specific terms for your program are confirmed at enrollment; where they differ, the enrollment terms apply. (confirm the timeframes below with SA Classes)
The initial consultation is free and carries no obligation. You only pay once you enroll in a program.
We understand schedules change. To reschedule a session, please give us at least 24 hours' notice and we will do our best to arrange a suitable alternative time at no charge. (confirm notice period)
Sessions cancelled with less than 24 hours' notice, or missed without notice ("no-show"), may be charged in full, as the tutor's time has been reserved. (confirm) Where possible we will offer a make-up session instead.
You may cancel ongoing enrollment by giving written notice (email is fine). Any sessions already delivered are payable; prepaid but undelivered sessions are handled as described in Section 5.
If we cancel a session (for example, tutor illness), we will offer a make-up session or, if that isn't possible, a credit or refund for that session.
We consider reasonable exceptions (such as illness or family emergencies) on a case-by-case basis — please contact us and we'll work with you.
Contact us and we'll walk you through it:
Provided for general information; confirm the specific timeframes and amounts, and have reviewed by qualified legal counsel, before launch.
